Welcome to YAAY Australia ABN 27 642 471 216.

Your use of the Website is subject to the following Terms of Use, which may be amended by us from time to time with no notice to you. When using the Website, you are also subject to any other YAAY Australia rules or guidelines, which may be posted or emailed from time to time (including, without limitation, the YAAY Australia Terms and Conditions of Sale). All such rules or guidelines are hereby incorporated by reference into the Terms of Use.

Your continued use of the Website constitutes an affirmative acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

These Terms of Use will be governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use, and such invalidity or unenforceability will not affect the remainder of the Terms of Use, which will continue in full force and effect.

For the purpose of these Terms of Use, “Content” means any information or material such as text, software, images, communication, audio, and video, including links to that material.

Accuracy of Information

All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as of the date of publication. Your use of the Website is at your sole risk. Access to the Website is provided on an 'as available' basis. To the maximum extent permitted by law, neither YAAY Australia ABN 27 642 471 216 nor its related bodies corporate nor its or their directors or employees make any representation or warranty that (i) any material on the Website will be reliable, accurate, or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to the Website will be uninterrupted, timely or secure. To the maximum extent permitted by law, YAAY Australia ABN 27 642 471 216 will not be liable for loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.

The Content on the Website is for general information purposes only. YAAY Australia does not represent or warrant that the information contained in this Website is suitable for specific needs or requirements of users. The information and material included in this Website are not intended to, and do not, constitute advice or any statement on which reliance should be placed. You should independently assess whether the information on this Website is accurate, complete, relevant, and appropriate for you.

Limitation of Liability

The Competition and Consumer Act 2010 (Cth) and similar state and territory legislation in Australia or other jurisdictions may confer rights and remedies on you in relation to the information contained on the Website that cannot be excluded, restricted, or modified ("Non-excludable Rights"). YAAY Australia ABN 27 642 471 216 does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law, or statute.

Except as provided for by the Non-excludable Rights: (a) all Content is provided "as is" and “as available” without warranties or guarantees of any kind, either express or implied, (b) YAAY Australia ABN 27 642 471 216 and its suppliers expressly disclaim all warranties of any kind, (c) YAAY Australia ABN 27 642 471 216 does not warrant that the functions contained in any Content or any Communications Facility or your access to the Website will be uninterrupted or error-free, that any defects will be corrected, or that the Website or the server that stores and transmits Content to you are free of viruses or any other harmful components, (d) YAAY Australia ABN 27 642 471 216 does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability, or otherwise, and (e) you (and not YAAY Australia ABN 27 642 471 216) assume the entire cost of any necessary verification, maintenance, repair, and/or correction of any relevant Content.

To the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of YAAY Australia ABN 27 642 471 216) will YAAY Australia ABN 27 642 471 216 or its related bodies corporate be liable for any indirect, incidental, special, and/or consequential damages or loss of profits, revenue, or goodwill whatsoever resulting from any use or access of, or any inability to use or access, the Website or any Content. You expressly acknowledge and agree that YAAY Australia ABN 27 642 471 216 does not exert control over users of the Website (including individuals referred to on the Website as guests and experts) and is not liable for their opinions or behavior, including any information and/or advice and any defamatory statements or offensive conduct. Subject to any consumer guarantees provided for in applicable consumer protection legislation that cannot be excluded by law, YAAY Australia ABN 27 642 471 216 excludes all liability for any loss, damage, claim, cost, or expense arising out of or in connection with the goods and services advertised, accessible, or sold on the Website.

Indemnity

You agree to indemnify and hold harmless YAAY Australia ABN 27 642 471 216 and its related bodies corporate (and the officers, agents, partners, and employees of each of these) against any and all loss, liability, claim, or demand to arise out of or in connection with your use and access to the Website.

Copyright

The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered, or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act 1968 (Cth)) without the prior written approval of YAAY Australia ABN 27 642 471 216 or the appropriate supplier or licensor of YAAY Australia ABN 27 642 471 216.

You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site, or other means of distribution.

All software used on this website is the property of YAAY Australia ABN 27 642 471 216 or its software suppliers and is protected by Australian and international 

YAAY 30-Day Experience Money Back Guarantee - Terms & Conditions

Effective Date: 29 December 2025

At YAAY, we're confident in the quality and effectiveness of our products. Our 30-Day Money Back Guarantee is designed to give first-time customers the opportunity to try YAAY risk-free.

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1. ELIGIBILITY

1.1 Who Can Participate

This guarantee is available exclusively to:

• First-time YAAY customers only - customers who have never previously purchased YAAY products
• Customers who purchase YAAY directly from www.yaay.co or authorized retailers
• Customers who register for the 30-Day Experience program

1.2 Excluded Purchases

This guarantee does NOT apply to:

• Repeat customers or customers who have previously purchased YAAY
• Products purchased from unauthorized third-party sellers
• Products purchased through unauthorized resale channels
• Bulk orders or wholesale purchases
• Subscription orders (each initial jar may be eligible; recurring jars are not)
• Products received as gifts, samples, or promotional items

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2. REGISTRATION REQUIREMENTS

2.1 Mandatory Registration

To be eligible for the 30-Day Money Back Guarantee, you MUST:

• Register for the 30-Day Experience program within 7 days of receiving your order
• Provide accurate order information, including order number and purchase date
• Provide a valid email address for communication
• Confirm your commitment to following the product usage instructions
• Confirm your commitment to consuming at least 2 litres of water daily during the experience

2.2 Late Registration

Failure to register within 7 days of receiving your order will result in automatic disqualification from the guarantee program. No exceptions will be made.

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3. PRODUCT USAGE REQUIREMENTS

3.1 Proper Usage

To qualify for a refund, you must:

• Use YAAY daily as directed on the product label for the full 30 consecutive days
• Take the recommended serving size without extended breaks or interruptions
• Consume at least 2 litres (approximately 8 glasses) of water per day throughout the 30-day period
• Follow all usage instructions provided on the packaging and our website

3.2 No Results Definition

"No positive benefit" means you have not experienced any improvement in:

• Digestive regularity or comfort
• Bathroom visit consistency
• Energy levels
• Less Wiping
• Less Bloating
• Less dosage effort compared to other brands

Results are subjective and may vary by individual. You must provide honest feedback about your experience.

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4. REFUND REQUEST PROCESS

4.1 Timeframe for Refund Requests

If you do not experience positive results, you must:

• Contact YAAY within 7 days of completing your 30-day experience (i.e., between Day 30 and Day 37 of receiving your product)
• Failure to contact us within this 7-day window will result in automatic disqualification from the guarantee

4.2 How to Request a Refund

Step 1: Contact Us

• Email: hello@yaay.com
• Subject Line: "30-Day Money Back Guarantee Request - Order #[your order number]"
• Include: Your order number, registration details, and brief explanation of why the product did not meet your expectations

Step 2: Request the Refund Form

• We will send you a "30-Day Money Back Guarantee Form" within 2 business days
• You cannot proceed without this official form

Step 3: Complete the Form You must complete the form, which will ask you to:

• Confirm you registered for the 30-Day Experience
• Confirm you used the product daily for 30 consecutive days
• Confirm you consumed at least 2L of water daily
• Describe what results you expected versus what you experienced
• Confirm you followed all usage instructions

Step 4: Return the Product

• You must return the YAAY jar (with or without remaining contents) within 10 days of completing your 30-day experience
• Returns must be sent to the address provided in the refund form confirmation email
• You are responsible for all return shipping costs
• We strongly recommend using tracked shipping for your protection

Return Address will be confirmed in refund approval email:
YAAY
Attention: 30 Day Experience Return
11 Jetty Street
Grange SA 5022
[Country]

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5. RETURN REQUIREMENTS

5.1 What to Return

You must return:

• The original YAAY jar/container with the product label intact
• Original batch code must be visible and legible
• Jar may be empty or contain remaining product

5.2 Return Shipping

• Customer is responsible for all return shipping costs
• Products lost or damaged in transit are the customer's responsibility
• Use tracked shipping to ensure your return is received
• Returns must be postmarked within the specified 10-day timeframe

5.3 Unacceptable Returns

Returns will be rejected and no refund will be issued if:

• The jar is damaged, tampered with, or contaminated
• The product label or batch code has been removed or is unreadable
• The product appears to have been used improperly or for purposes other than intended
• The return is received outside the specified timeframe
• The returned product does not match your order records

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6. REFUND PROCESSING

6.1 Verification Process

Upon receiving your returned product, we will:

• Verify you registered for the 30-Day Experience program
• Verify you submitted your refund request within the required timeframe (Day 30-37)
• Verify you returned the product within 10 days of your 30-day experience ending
• Verify the returned product matches your order details
• Review your completed refund form

6.2 Refund Timeline

Once your return is received and approved:

• Refund will be processed within 28 days
• Refunds will be issued to the original payment method used at purchase
• You will receive an email confirmation once the refund has been processed

6.3 What is Refunded

Included in refund:

• Full purchase price originally paid of one (1) jar of YAAY

NOT included in refund:

• Original shipping and handling fees
• Return shipping costs
• Any additional products purchased in the same order (only the one jar enrolled in the guarantee program)

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7. LIMITATIONS & RESTRICTIONS

7.1 One Guarantee Per Customer

• Limit of one (1) 30-Day Money Back Guarantee per customer, per household, per lifetime
• Customers who have previously participated in this program are not eligible for future guarantees
• Multiple refund requests from the same customer or address will be denied

7.2 Products Not Covered

This guarantee does NOT cover:

• Products purchased more than 60 days before the refund request
• Subscription renewal jars (only the first jar may be covered)
• Products purchased from third-party marketplaces (e.g., Amazon, eBay)
• Damaged or expired products
• Products used in combination with medical treatments without disclosure

7.3 Medical Conditions

This guarantee is not a substitute for medical advice. If you have:

• Pre-existing medical conditions affecting digestion
• Allergies or sensitivities to ingredients
• Are taking medications that may interact with the product
• Excessive alcohol intake 

Please consult with a healthcare professional before starting the 30-Day Experience. Refunds requested due to undisclosed medical conditions or medication interactions may be denied.

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8. GOOD FAITH POLICY

8.1 Honest Participation

This guarantee is offered in good faith for customers genuinely seeking to try YAAY. We reserve the right to deny refund requests that appear:

• Fraudulent or abusive
• Made without genuine attempt to use the product as directed
• Made by customers with a pattern of requesting refunds across multiple products/brands
• Inconsistent with provided documentation

8.2 Right to Deny

YAAY reserves the right to deny any refund request if:

• Required documentation is incomplete, inaccurate, or missing
• Product return does not meet specified requirements
• Evidence suggests the product was not used as directed
• Customer failed to meet any eligibility or procedural requirements
• Refund request appears fraudulent or made in bad faith

8.3 Final Decision

All refund decisions are made at YAAY's sole discretion and are final. We will provide a reason for any denied refund request.

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9. PRIVACY & DATA USAGE

9.1 Data Collection

By participating in the 30-Day Experience and Money Back Guarantee program, you consent to:

• YAAY collecting information about your experience with the product
• YAAY contacting you for follow-up or clarification during the refund process
• Your feedback being used anonymously for product improvement and testimonials

9.2 Privacy Protection

All personal information will be handled in accordance with our Privacy Policy, available at yourwebsite.com/privacy-policy. We will never sell your personal information to third parties.

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10. MODIFICATIONS & TERMINATION

10.1 Right to Modify

YAAY reserves the right to:

• Modify these terms and conditions at any time without prior notice
• Suspend or discontinue the 30-Day Money Back Guarantee program at any time
• Changes will apply to purchases made after the effective date of the modification

10.2 Existing Participants

Modifications will not affect customers who have already registered for the 30-Day Experience prior to the change date, provided they complete the program according to the original terms.

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11. LIMITATION OF LIABILITY

11.1 Scope of Guarantee

This Money Back Guarantee is limited to a refund of the purchase price only. YAAY is not responsible for:

• Any indirect, incidental, or consequential damages
• Shipping costs (original or return)
• Time or effort spent participating in the program
• Any results or lack thereof from product use

11.2 Consumer Rights

This guarantee is in addition to, and does not affect, your statutory rights as a consumer under Australian Consumer Law.

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12. CONTACT INFORMATION

Questions About the Guarantee?

Email: hello@yaay.com.au

Average Response Time: Within 2 business days

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13. SUMMARY - KEY DATES & DEADLINES

To successfully claim your money-back guarantee, follow this timeline:

Missing any of these deadlines will result in disqualification from the guarantee.

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ACKNOWLEDGMENT

By registering for the 30-Day Experience and/or requesting a refund under this guarantee, you acknowledge that:

✓ You have read and understood these Terms & Conditions in full
✓ You agree to be bound by these terms
✓ You are a first-time YAAY customer
✓ You will use the product as directed for 30 consecutive days
✓ You will drink at least 2L of water daily
✓ You understand the deadlines and requirements
✓ You understand that all refund decisions are final